.png)
What makes or breaks a resident’s experience in multifamily housing? It’s often the one factor that gets overlooked—maintenance. They uncover why maintenance teams deserve more recognition and how AI is changing the game in property management.If you’ve ever wondered why maintenance issues dominate online reviews or how better communication can transform resident experiences, this episode is for you. Discover the hidden impact of service quality on lease renewals and future trends in property management that can elevate resident satisfaction.
Watch On YouTube
Host Gabrielle Gonzalez sits down with industry experts Katie Ritter and Jake Hughes from Widewail, along with Chelsea Johnson from Bernstein Management Corporation, to discuss an essential question: "Is resident retention really that obvious?" Together, they break down the findings from Widewail's Voice of the Resident Report, revealing data-driven insights on why residents choose to stay or go. The panel explores how onsite teams, maintenance quality, community culture, and transparent communication play a massive role in retention. They also share actionable strategies for setting realistic expectations and responding to resident feedback.
Watch On YouTube
Mike Brewer of Multifamily Collective, Katie Ritter and Jake Hughes of Widewail delve into the evolving landscape of branding in the multifamily real estate sector. They discuss the importance of measuring brand impact through resident feedback, the challenges of brand recognition and the role of the community and shared experience enhancing resident satisfaction.
Watch On YouTube