CX Unplugged
For far too long the handling of customer matters has been considered a soft skill. Successful companies today recognize that the customer experience is king, or from my perspective is QUEEN! Tune in for real life stories about missteps and masterful manifestations in the world of multifamily. In this series you will hear from me and other industry experts about how prioritizing the Customer Experience led to success!
Reviews:
006 - 10 Ways to Elevate the Prospect & Resident Experience | CX Unplugged
10 Game-Changing Tips to Elevate Resident Experiences | CX Unplugged “What if your resident experiences could stand out, spark joy, and foster community? These 10 actionable tips will change the way you approach prop...
005 - Resident Retention Its Not That Obvious, Or Is it? What the Data Says | CX Unplugged
The Secret to Resident Retention: Uncovering Data-Driven Strategies for Property Management Can you truly measure resident retention? Today on CX Unplugged, we examine the data on resident retention with leading expe...
004 - Words of Wisdom From an Industry Veteran | CX Unplugged
Elevating Multifamily Success by Focusing on Employees as Customers | Featuring Jennifer Nevitt What happens when you treat your employees like customers? Multifamily veteran Jennifer Nevitt shares how this mindset d...
003 - Be a Resident Advocate not an Adversary | CX Unplugged
Elevate Your Multifamily Customer Experience: Be an Advocate, Not an Adversary! Hey, Multifamily Leaders – Gabrielle Gonzalez here, ready to inspire your day with some practical tips for delivering exceptional custom...
002 - Multigenerational Perspectives on an Award Winning Culture - CX Unplugged
Building an Award-Winning Culture Across Generations | CX Unplugged with Gabrielle Gonzalez and guests Sam Stahl and Jace Everling What happens when a seasoned boomer and a dynamic Gen Z come together? They create an...
001 | A New Way to Define "Customer" | CX Unplugged
Hey there! Gabrielle Gonzalez here—after 20 years in the multifamily industry, I've discovered something crucial: our customers are so much more than just residents. Want to know who else makes the list? ...