005 - Resident Retention Its Not That Obvious, Or Is it? What the Data Says | CX Unplugged

The Secret to Resident Retention: Uncovering Data-Driven Strategies for Property Management Can you truly measure resident retention? Today on CX Unplugged, we examine the data on resident retention with leading experts in multifamily customer experience! In this episode of CX Unplugged, brought to you by the Multifamily Media Network, host Gabrielle Gonzalez sits down with industry experts Katie Ritter and Jake Hughes from Widewail, along with Chelsea Johnson from Bernstein Management Corporation, to discuss an essential question: "Is resident retention really that obvious?" Together, they break down the findings from Widewail's Voice of the Resident Report, revealing data-driven insights on why residents choose to stay or go. The panel explores how onsite teams, maintenance quality, community culture, and transparent communication play a massive role in retention. They also share actionable strategies for setting realistic expectations and responding to resident feedback. Discover the metrics, best practices, and communication techniques that help property managers improve resident satisfaction and increase retention. This episode is packed with practical takeaways for anyone involved in multifamily property management seeking to improve resident experience and drive retention. Tune in to learn more about utilizing data to influence execution and craft a narrative that resonates with residents! Visit www.MultifamilyMediaNetwork.com, sign up for our newsletter, and read the latest blog posts. Subscribe to  @MultifamilyMediaNetwork  for more multifamily episodes and insights on all the important multifamily topics hosted by industry pros. Don’t forget to like, subscribe, and share! What are your best resident retention tips? Please share in the comments below! If listening is more your style, CX Unplugged in available free on Spotify and Apple Podcasts!