Elevating Multifamily Success by Focusing on Employees as Customers | Featuring Jennifer Nevitt What happens when you treat your employees like customers? Multifamily veteran Jennifer Nevitt shares how this mindset drives bottom-line success, even in challenging times. In this episode of CX Unplugged, host Gabrielle Gonzalez sits down with Jennifer Nevitt, CEO of Bel Canto Asset Growth Fund and 42 LLC, for an insightful conversation on how focusing on employees as your primary customers can transform your multifamily assets. Jennifer draws from her 42-year career and highlights how front-line teams are key to improving the bottom line, especially during tough market conditions. She shares her leadership journey, from founding YieldStar Technology to consulting on multifamily portfolios valued at over $11 billion, and how it shaped her employee-centric approach. Jennifer also gives powerful advice for those early in their careers, emphasizing how mentorship and continuous growth have been critical to her success. Whether you're navigating complex real estate investments or want to optimize team performance, this episode is packed with actionable insights. If you found value in this conversation, don't forget to like, share, and subscribe! Visit @MultifamilyMediaNetwork for more expert-driven content to help you excel in multifamily management.
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