What happens when leasing professionals and maintenance teams don’t see eye to eye?
In this episode of Beyond the Work, Chris Caramanica speaks with Ronald Harrington, a multifamily leasing expert, about the often-overlooked divide between these two essential teams. Ronald sheds light on how misaligned priorities can impact curb appeal, unit readiness, and ultimately, the resident experience.
Through the lens of his ambitious project of shopping 100 properties, Ronald shares eye-opening stories about what works—and what doesn’t—when it comes to property tours, self-guided tours, and unit presentation. Whether you’re a leasing professional, a maintenance expert, or part of property management, this episode offers fresh perspectives and actionable strategies to foster collaboration, enhance tenant satisfaction, and create seamless leasing experiences.
What’s Covered in This Episode:
- Why the divide between leasing and maintenance teams can make or break tenant satisfaction.
- What curb appeal and unit readiness say about a property’s commitment to excellence.
- The psychological impact of a well-maintained unit on leasing decisions and resident satisfaction.
- How better communication and teamwork can prevent liabilities and improve tenant experiences.
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