Episode 2
Host Gabrielle Gonzalez sits down with industry experts Katie Ritter and Jake Hughes from Widewail, along with Chelsea Johnson from Bernstein Management Corporation, to discuss an essential question: "Is resident retention really that obvious?" Together, they break down the findings from Widewail's Voice of the Resident Report, revealing data-driven insights on why residents choose to stay or go. The panel explores how onsite teams, maintenance quality, community culture, and transparent communication play a massive role in retention. They also share actionable strategies for setting realistic expectations and responding to resident feedback. Discover the metrics, best practices, and communication techniques that help property managers improve resident satisfaction and increase retention. This episode is packed with practical takeaways for anyone involved in multifamily property management seeking to improve resident experience and drive retention.
Episode 1
Mike Brewer of Multifamily Collective, Katie Ritter and Jake Hughes of Widewail delve into the evolving landscape of branding in the multifamily real estate sector. They discuss the importance of measuring brand impact through resident feedback, the challenges of brand recognition and the role of the community and shared experience enhancing resident satisfaction.
